Focus on customer relationship-building training programs to enhance dealer profitability
Davis, CA, (April 1, 2019) — The Far West Equipment Dealers Association (FWEDA), the nonprofit trade association representing agricultural, industrial, material handling, hardware, lumber, outdoor power and rental equipment dealers in Arizona, California, Colorado, Hawaii, Nevada, Utah and Wyoming, announced today it has entered into a professional development training partnership with Idaho-based THE TRAINING A.S.P.E.C.T. The partnership will provide best practice customer relationship-building tools, coursework and seminars to FWEDA members and their employees. Of note, THE TRAINING A.S.P.E.C.T. tools, courses and seminars are designed to strengthen a dealer’s customer service approach and outcomes, as well as help dealers keep pace with technology and safety challenges in today’s equipment industry.
THE TRAINING A.S.P.E.C.T. is renowned for its comprehensive list of agriculture and construction equipment dealer-focused training courses as well as its flexible, tailored approach to knowledge-sharing. Founded in 2015 by Shane Wilker, a seasoned trainer with extensive knowledge in machinery parts and the aftermarket field, THE TRAINING A.S.P.E.C.T. specifically focuses on the development and training of agriculture and construction equipment professionals. Says Wilker, “THE TRAINING A.S.P.E.C.T. instructors have decades of experience and focus on a plethora of topics that reflect the precise needs of a dealer, dealer organization, equipment dealer association, and equipment manufacturer.”
As the unified voice protecting and promoting the interests of its members, FWEDA is excited to be in a partnership with THE TRAINING A.S.P.E.C.T. “Offering the programs of THE TRAINING A.S.P.E.C.T. is an economical and efficient ‘must have’ for those members wanting to reach the highest standards in customer service, “ says Joani Woelfel, President & CEO, FWEDA. “Looking ahead, details of our upcoming THE TRAINING A.S.P.E.C.T. programs will be provided via email and on the association’s website.”
About Farwest Equipment Dealers Association
Established in 1946, Far West Equipment Dealers Association is a nonprofit trade association representing agricultural, industrial, material handling, hardware, lumber, outdoor power and rental equipment dealers in Arizona, California, Colorado, Hawaii, Nevada, Utah and Wyoming. The association strengthens vital relationships and improves the business environment through leadership, advocacy, professional development and industry partnerships. For more information, visit www.fweda.com.
About THE TRAINING A.S.P.E.C.T.
Founded in 2015 by Shane Wilker, THE TRAINING A.S.P.E.C.T. is an educational firm renowned for its expertise in agriculture and construction industries and equipment. Through an agile team-based seminar and coursework approach, A.S.P.E.C.T. trainers are experts in helping dealers worldwide understand the complexities of customer service and build internal competencies to meet competitive customer service challenges. For more information, visit www.thetrainingaspect.com.